Carpenters Group are a leading provider of claims services to the insurance industry and their customers. The range of services extends from receiving notification of a cracked windscreen at one end of the spectrum, to the conduct of multi-million-pound catastrophic injury claim at the other.
The focus throughout our range of services is the experience of the customer. We understand that individuals involved in an accident often require time and attention in what can be confusing circumstances. We are acutely aware that we are representing our insurance clients when dealing with their customers, and at all times seek to enhance the brand and reputation of our insurance partners.
On the insurance side, we have a market leading, in-house 24/7 white labelled FNOL unit. The FNOL service is complemented by a fully outsourced claims handling service with real time online access to individual claims and claims MI.
On the legal side, Carpenters have built a reputation for an ethical approach to personal injury litigation ensuring that the individual receives the best possible advice and the maximum compensation possible. We have a strong team of experienced lawyers who provide jargon-free advice in a customer friendly fashion.